Well, this is it. We’re done. We go our seperate ways.

If you remember, Joe Macleod who talked at the Expert Day in Hackney Wick. He has a thing about closure – the endings of digital experiences.

“one of our objectives when creating digital services and products should be to incorporate a “closure experience” that allows customers to end their relationship with the service as easily as they started it. A good closure experience brings a satisfactory conclusion to a product or service relationship, with each party feeling satisfied with the completed transaction. It should be a fair and just conclusion without consequence.”

We hope this has ended well for you.

Here is the final document from our last session together. It covers all of the work sessions we did together, and the materials I used so that you can revisit them…!


Please keep in touch. We’d love to hear how you are getting on.